Repairs and Maintenance

We want to deliver the most effective and efficient maintenance response services to our tenants. We are committed and continue to improve our services to ensure that all repairs reported by you are dealt with accordingly.

Repairs are divided into three categories as outlined below. Karin will aim to complete each repair within the specified time limit. The time given to complete repairs will depend upon the type of the repair and the length of time it takes to complete the repair.

• Emergency repair work within 24 hours.
• Urgent repair work within 5 working days.
• General and routine repair work 28 working days

Reporting a Repair

Maintenance department
Opening hours: 9.30am to 5.30pm
Telephone Number: 0207 392 9622

Emergency Works (Out Of Office Hours)

Out of Hours Emergency Services start from 5.30pm to 9.30am 7 days a week.

Karin: 020 7392 9622 (directed to Out of Hours Staff)

For the following types of repairs you are advised to contact the supplier first.

Gas leak or supply failure Contact National Grid Emergency Line on 0800 111 999

Water Supply failure Contact Thames Water on: 0800 980 8800

Electricity failure or dangerous faults Contact UK     

Power Networks on: 0800 3163105